On-Site Smart Talk
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Because this is a remote visit, we don't meet at a counter to settle up afterward — so we keep a payment method safely on file, the same way a hotel or rideshare does. You will not be charged anything today, and there's no charge just for holding the card. It's simply here so we can finish your service smoothly without chasing down a payment later.
We'll only ever use it automatically if an invoice for a remote service or a no-show fee is still unpaid 5 business days past its due date — and you'll always get the invoice first. Your details are stored securely with our payment processor (Stripe), never on our own servers. Full details are in our Service Terms.
To ensure a seamless and safe appointment, please review our standard requirements.
Environment & Safety
- Supervision & Conduct: A responsible adult (18+) must be present, fully clothed, and sober for the duration of the appointment.
- On-Site Access: Secure all pets. Ensure safe, stable parking and clear walkways (e.g., driveways plowed and treated during winter). If safe access is blocked, the visit will be rescheduled.
- Technician Safety: Technicians must feel safe in the working environment at all times.
Service Readiness
- Preparation: Devices must be easily accessible. Have any special-ordered parts or necessary materials on hand prior to arrival.
- Remote Support: An active internet connection is required. You must remain available to assist with physical tasks (e.g., restarting a device) during the session.
Scheduling Policies
- Cancellations: A 24-hour notice is required to cancel or reschedule your appointment.
You're All Set!
We will arrive between [Time] and [Time].